COMING SOON 7.7.2026
Candle Care
Online orders should ship within 2-3 business days. You will be emailed tracking information so that you may follow the shipment through to delivery. Occasionally mail will be marked as
Check your Wick – Your candle arrives already trimmed to the ideal burn height. Continue to trim the cotton wick to 1/4 inch with a wick trimmer before lighting.
First Time Burn – The first time you light up a new candle, let it burn for 3-4 hours until the pool of wax reaches the edge of the vessel. If not properly burned, there is a risk of tunneling down the center of the candle and missing out on hours of enjoyable hot throw scent.
Length of Burn – Do not burn your candle for more than 4 hours at a time as this will cause carbon to collect on the wick and the end of your wick will begin to mushroom.
Stay Even and Draft-Free – Burn your candle on an even surface and stay away from drafts. The breeze will cause your candle wick to create more smoke and at times, soot.
Stop Burn – When your candle burns down to less than ½ inch, stop using for safety reasons.
Upcycle the Vessel – Use your creativity to repurpose these vessels when you are done burning!
Aroma components like citrus oils, cinnamon oil, and vanillin in fragrance oils can cause the color of the interior of the vessel to change.
Soot is a natural occurrence and can be from not trimming the wick properly, carbon build-up on the wick or over-burning. If you experience any soot, trim your wick to 1/8th inch. Extinguish your candle if it has been burning more than 4 hours.
Fragrance is subjective and some scents will be stronger than others. In general, single wick candles are made for smaller rooms, while two and three wick candles perform well for medium and large rooms.
Tunneling is the buildup of wax on the side of the vessel. Generally, this corrects itself when the candle is burned for 3-4 hours, allowing time for a full melt pool to be created.
Candle accessories should be handled by adults only. Wick trimmers are scissors with sharp blades. Please keep out of reach of children and use caution at all times.
Online orders should ship within 2-3 business days. You will be emailed tracking information so that you may follow the shipment through to delivery. Occasionally mail will be marked as delivered by the USPS when in fact is has not yet arrived. Please allow an additional 2 business days to confirm.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Personalized or custom items are non-refundable. We have a 15-day return policy on most other items, which means you have 15 days after receiving your item to request a return. All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition.
To start a return, you must contact us at trinitywickandhome.com and receive a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
New Covenant Candle, 8216 Princeton-Glendale Rd, Suite 247, West Chester, OH 45069
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for return shipping charges. We recommend that you use a trackable method.
You can always contact us for any return question atinfo@newcovenantcandle.com.
Covenant Candle
At Covenant Candle, we aim to process and ship your orders as quickly and efficiently as possible. Please review our shipping policy below for details.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or holidays.
Shipping Time
- Domestic Shipping: Estimated delivery within 3–7 business days
- International Shipping: Delivery time may vary depending on location
Shipping Rates
Shipping charges are calculated at checkout based on order weight, size, and delivery location. Free shipping may be offered on selected promotions or minimum order amounts.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided tracking link.
Lost or Delayed Orders
We are not responsible for delays caused by shipping carriers or customs. If your package is lost or delayed, please contact the carrier first and then reach out to our support team.
Contact Us
Email: info@newcovenantcandle.com
Website: newcovenantcandle.com
Phone: 844-564-6185
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